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Our Newsletter








Terms and Conditions

 

Our products are only available to individuals who are 18 years of age or over and by ordering from our online store, you confirm that you are 18 years old or over.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. Please note that we only ship products to addresses within the United Kingdom.

This site is owned and operated by Smarter Smokes. If you have any questions or comments with regard to these terms and conditions, please contact us by either email: info@smartersmokes.com or phone: 07969 475305 (Monday–Friday, 10:30 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here.

Any contract for purchases made through the website will be with Smarter Smokes. We must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

General Terms

These terms and conditions and all transactions relating to this website are governed by UK law and are subject to the non–exclusive jurisdiction of the UK. We do not accept amendments to these terms and conditions.

This Website

Smarter Smokes own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Smarter Smokes website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Smarter Smokes website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. 

Payment Details

Smarter Smokes accepts payment by Visa, MasterCard, American Express, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. We do not store your payment details on this website or offline.  Payments are processed in real-time at the time of the order.  Payments are processed via a secure 3rd party payment provider and we have no access to your card details. 

Delivery

Small packages and parcels will be sent by 1st class Royal Mail and signed for in the case of orders of a value of over £40. All orders will be dispatched asap, most of these being dispatched within 24 hours of purchase and a high percentage dispatched the same day. The services of Royal Mail are only guaranteed to run correctly during week days, so bare this in mind when ordering. If you order at the latter end of the week, they may turn up the following week.

Compensation for lost items & damages in transit

Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after 15 working days. After 15 working days we can offer a refund or replacement of any lost items. Refunds or replacements will be forwarded after 15 working days. Claims for damages to goods in transit will require the customer to provide photo evidence of the damages to both the packaging and the goods before we can process your claim. A refund or replacement of goods will be made on receipt of photographic evidence.

Refunds, Returns & Warranty

With all purchases we provide a 14-day exchange policy, where if the products are faulty we will exchange them (except for cartomizers, atomizers, clearomizers etc see below for more details). After you request a refund all goods must be returned by post at your expense and you must take care to ensure that they are returned in as good as new condition. Upon receipt and satisfactory examination, will refund to you any reasonable return postage costs.

Please note that we do not accept any E-Liquid returns for hygiene reasons.

Terms do not affect your statutory rights.

 

AGE VERIFICATION

You have to be over 18 to purchase from this website, please do not attempt to purchase from this site if you are younger than the legal age, or purchasing for someone under the age of 18 years old. If you decide to purchase from SmarterSmokes.com you give full permission for Smarter Smokes to carry out an age verification check in accordance with the law.

  • It is illegal to sell electronic cigarettes or e-liquid to a person under 18 years.
  • It is illegal to purchase tobacco, e-cigarettes or e-liquid for, or on behalf of a person aged under 18.
  • The above offences carry a £2,500 fine in a Magistrates’ Court.

 
 

PRIVACY POLICY 

Smarter Smokes understands that your privacy is important to you and that you care about how your personal data is used. we respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Below is a list on how we collect and process your personal data. Personal data which is defined by the General Data Protection Regulations also known as the GDPR (EU Regulation 2016/679). For more information on what data we collect please read on.

Who are we?

This site is owned and operated by Smarter Smokes based at 78 Earlswood Road, Belfast, BT4 3DZ.

Email: info@smartersmokes.com

Telephone number: 07969 475305

How do we store your data?

Any data we store is encrypted using a secure socket layer, also known as SSL which uses AES-256 encryption. We adhere to PCI DSS Payment card industry data security standards and this data is shared and stored by our web provider BigCommerce https://www.bigcommerce.com/privacy/

What do we use your data for?

The data is used to fulfil your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. We do not send random marketing emails to personal email addresses (spam).

What data is stored?

Your First Name
Your Surname
Your address (including email address)

Your phone number
Your IP address at time of order
Your order information and order contents
Transaction id, but no personal bank details

Cookies

A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer. If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

Removal of the data we hold

If at anytime you would like us to remove the data that we hold, then simply get in touch at info@smartersmokes.com

Correcting any information we hold

You have the right to amend, erase, and object to how we process your information. So for all of the above please contact info@smartersmokes.com

 

DATA PROTECTION

Our policy is that we will not pass on any customer details we collect to any third party without your permission.